WHAT IS YOUR AUTO TRANSPORTATION SERVICE AREA?

ETS Transport, LLC services the entire Continental United States, If a truck can reach your area, no matter how remote, it is included! In the near future, we hope to be able to add transportation services in Hawaii and Alaska as well.

HOW FAR IN ADVANCE SHOULD I SCHEDULE THE TRANSPORT OF MY VEHICLE?

If possible, and in order to offer you the largest amount of options regarding the pickup and delivery dates, open or closed car carriers, etc. It would be best to schedule your auto transport as early as possible. Ideally, by a minimum of two to three weeks in advance.

But, we also know that in life things happen and don’t always work out that way. Not to worry! We will still work with you to meet your needs. If it’s less than two weeks in advance, or even if it’s just a few days in advance, give us a call at 1-877-266-5387 immediately, and we will do our best to get your vehicle transported to its destination in time.

Just keep in mind that under those circumstances you may have less flexibility when it comes to choosing the pickup and delivery dates, and costs may vary.

DO I NEED TO BE PRESENT WHEN THE CAR IS PICKED UP OR DELIVERED?

Yes. You or somebody you have designated will need to be present at pick-up and delivery. This is necessary for the vehicle condition walk around and signature required.

WHO WILL DRIVE THE CAR ON AND OFF THE TRANSPORT VEHICLE?

Carrier policies and their Insurance regulations require that the car be placed on the transport equipment by the transport driver.

WHAT TO EXPECT WHEN THE DRIVER KNOCKS ON YOUR DOOR TO PICK UP YOUR CAR?

Usually, 24 hours in advance of the scheduled pickup day, you will be notified of the time that the driver will get to your pickup location. They will narrow down the time frame as close as they can. Allow a minimum two-hour window.

You and the driver will walk around the car together an they will make notes on any existing damage. They will write down the odometer reading, the VIN and License Plate number as well as the state. This form is called a “Bill of Lading.” They will ask for your signature. This also allows the driver to move your vehicle across state lines.

The driver will have the same Bill of Lading at the drop off destination. This is for the person on the delivery side of the transport to review and disclose damage (if any) and sign for delivery.

After the bill of lading has been completed and you are satisfied, the driver will load / unload your vehicle from the trailer. If loading they will then secure your vehicle carefully to the trailer with straps.

Depending on the location of the drop off, the driver will notify the recipient of your car, usually 24 hours in advance of the proposed drop off date, so they can meet the driver on arrival. Allow a minimum two-hour window for drop offs.

WHAT PERSONAL ITEMS MAY BE LEFT IN MY VEHICLE?

IS MY VEHICLE INSURED DURING THE TRANSPORTATION?

Yes, your vehicle will be insured during transport. Any damage caused by the carrier’s negligence or equipment failure will be covered by the Carrier’s insurance.

All automotive transport trucks, by Federal Law, carry a minimum of $1,000,000 public liability insurance. They are also required to carry a minimum of $100,000 cargo insurance.  Any deductible is the responsibility of the Carrier.

In addition, ETS Transport, LLC. requires that each independent carrier / contractor supply us with a certificate of insurance naming ETS Transport, LLC. as an additional insured.  This certificate comes from the Carriers insurance agent’s office, not from Carrier.

IS ETS TRANSPORT, LLC. LICENSED?

ETS Transport, LLC. is authorized and licensed to operate as an auto transport / freight broker and as an auto transport / common carrier. The authority is granted by the United States Department of Transportation Federal Motor Carrier Safety Administration.

*WE TRANSPORT NOT ONLY AUTOS, BUT OTHER VEHICLES AS WELL

WHERE WILL MY VEHICLE BE PICKED UP?

ETS Transport, LLC. Always strives for door-to-door service, meaning the transport carrier will come to your location and put your vehicle on the truck in front of you.

However, there are some circumstances that may prevent this.  Some major cities have have narrow roads that trucks have difficulty, or simply cannot drive on. Auto transport trucks can be as long as 85 feet. If the truck can’t get to your location, generally the driver will contact you and ask to meet you in a nearby parking lot or a public place where the truck can fit.

Many cities also prohibit large trucks from going down minor roads (such as residential, sub-division, or gated communities). This is generally the reason why you may need to meet the carrier’s driver in a parking lot or someplace else where the truck can fit.

WILL MY VEHICLE BE DRIVEN?

Your vehicle will be driven by the transport driver to get it on and off of the transport truck. The odometer readings should be noted as pickup and delivery of the vehicle. Any discrepancies will be noted and signed off by the driver on the Condition Report and Bill of Lading.

WILL MY VEHICLE STAY ON ONE TRUCK THE ENTIRE WAY?

Yes, your vehicle will stay on one truck with the same driver for the duration of the trip unless something unforeseen happens to the original truck or driver (i.e. a mechanical breakdown, illness, etc.)

 

There are some transports from remote locations where we do employ more than one carrier to fulfill your needs.

WHAT IS THE DIFFERENCE BETWEEN OPEN-CAR AND ENCLOSED-CAR CARRIER TRANSPORT?

OPEN-CAR CARRIER: Open Carrier transport means that your vehicle will be outdoors, on an open trailer, during transport and will be exposed to the elements. This is the most common and least expensive way to ship your vehicle. Other types of Open Carriers include flat bed, step deck lowboy, and roll back trucks.

ENCLOSED-CAR CARRIER: These carriers store your vehicle inside the car carrier with the most protection available, away from outside forces and weather. There is a great advantage in transporting a vehicle in an Enclosed Carrier versus an open carrier, especially for luxury and high-end vehicles as it keeps the vehicle more protected.

Sports cars are also transported in enclosed trucks because of the low clearance level they have from the ground.

When transported in enclosed carriers, the vehicles are protected against heat, snow, heavy rain, hail and other acts of mother nature. They are also protected against any flying objects like small rocks, debris, etc.

WILL ENCLOSED-CAR CARRIER TRANSPORT COST MORE THAN OPEN-CAR?

Yes, it will.

WHAT FACTORS COULD DELAY THE PICKUP / DELIVERY OF MY VEHICLE?

Weather, holidays, pickup/delivery locations, road accessibility and traffics conditions.

HOW LONG WILL MY TRANSPORT TAKE?*

0-500 MILES 1-2 DAYS

501-1,000 MILES 2-3 DAYS

1,001-1,500 MILES 3-5 DAYS

1,501-2,000 MILES 4-7 DAYS

2,000-2,500 MILES 7-10 DAYS >

2,500 MILES 10-16 DAYS

*THE ABOVE LISTED DURATIONS OF TRANSPORTATION ARE NOT GUARANTEED, DUE TO THE POSSIBILITY OF UNFORESEEN CIRCUMSTANCES RELATED TO WEATHER, EVENTS OR ANYTHING ELSE THAT COULD IMPACT THE DURATION OF THE TRANSPORT.

There are two major factors in determining how long your vehicle transport will take. The distance between pick-up and delivery. Typically, the longer the distance for the transport, the longer it will take the driver to deliver.

Addition to the distance, the number of stops the driver will need to make along the way will play a factor in the delivery time.

Unexpected delays can be caused by traffic conditions, weather conditions and roadway conditions as well as rare mechanical problems can add to the duration of transport.

There are State and Federal regulations that drivers must comply with. These regulations include restrictions on the daily drive time (a maximum of 11 hours) and weekly drive time that drivers may log as on-duty driving. Additionally, drivers are required to conduct daily safety inspections and perform routine maintenance as needed.

GOT ANOTHER QUESTION FOR US?

…or if you want to inquire about cost and availability, please contact us or call 1-877-266-5387 to speak with one of our transportation experts who will be happy to answer all of your questions!