HOW TO PREPARE A VEHICLE FOR TRANSPORT: 

1. In order to prevent any damage to your car, we ask you to lower or remove your antennas, which includes any temporary antennas for cell phones, CB radios, and ham radios.

2. Please remove and store your EZ pass or similar Toll Transponder in its protective sleeve. if they are not put in this special secure sleeve. The toll plaza readers may still detect your vehicle and charge your device account.

3. Remove all non-permanent electronic devices.  This includes Radar Detectors, Dash Cams and Other personal electronic devices.

4. Please remove any covers on the vehicle (such as spare tire and grill covers).

5. Alarms should be turned off for transport. The drivers are not responsible for drained batteries resulting from an alarm that has not been turned off.

6. Remove any racks that are not permanently attached to the car.

7. The vehicle must not have any signs of fluid leaks.

8. The battery must be secured  in its proper location.

9. The gas tank should have a minimum of 1/8 of a tank of fuel, but no more than 1/2 a tank of fuel.

10. Please check your antifreeze levels if your car is going up north.

CAN I PUT HOUSEHOLD ITEMS IN THE VEHICLE?

ETS Transport, LLC. or the carrier will not knowingly transport vehicles containing household items, because this is prohibited by Federal regulations. If such items are shipped unbeknown to ETS Transport LLC., or to the assigned carrier, such items will become the sole responsibility of the carrier.  Any items in the vehicle are subject to removal by the DOT at inspection stations and may result in the driver receiving fines and citations.

WHAT DOCUMENTS SHOULD NOT BE INSIDE THE VEHICLE?

None, important documents should never be left inside your vehicle. For example the original title and your vehicle registration. Of course important and transferable documents, notarized documents, legal instruments, check books, cash and or credit cards.

CAN I PUT PERSONAL ITEMS IN THE VEHICLE?

We prefer that you don’t have personal belongings in the vehicle.  A Carriers insurance does not cover those items. If you do wish to send personal items (not household items) in your car, then you must limit your items to less than 100 lbs, in the trunk, or back seat only.  They must also be Under window level, boxed, and or covered.

Again, nothing of value, breakable, or sentimental nature.  

If you do wish  to have a few items in the vehicle, please let us know.  We will verify with carriers that want to transport your vehicle if that is acceptable.

WHAT ITEMS CAN NEVER BE SHPPED IN A VEHICLE?

UNDER NO CIRCUMSTANCES CAN YOUR VEHICLE CONTAIN ANY FIREARMS, HAZARDOUS OR FLAMMABLE MATERIALS, ILLEGAL SUBSTANCES, LIVE PLANTS, PEOPLE OR ANIMALS NOR ANY FORM OF CONTRABAND. 

TIPS WHEN BOOKING YOUR CAR TRANSPORT

Avoid low prices—understand who your quotes are coming from.

A majority of Advertising on the internet are Brokers and or Lead Generation for them. Broker / Agents may use contracts to “lock” you in while they search for a carrier.  There is usually a clause stating they have 5+ days to obtain a carrier. This is used in conjunction with a credit card number to charge you a cancellation fee.

Ask if they are a Carrier and for their DOT number.

That number is public information, and identifies their status with the government. See https://safer.fmcsa.dot.gov/CompanySnapshot.aspx. Our quotes will fall in the middle to top of all the quotes you may receive. The low quotes usually come from brokers (not carriers) very eager to get your credit card number and or sign a contract.

Be wary of guarantees and promises. We may offer guarantees during promotional periods.  Where we have carriers and pricing in place.

Trucks driving hundreds and thousands of miles across the country are subject to delays caused by weather, breakdowns or customer complications.

Request the carrier’s information.

If it’s not provided, there is not a carrier scheduled for you. 

Ask for Federal DOT and Insurance information for the carrier from the Broker / Agent. You want to know exactly who is contracted to transport your vehicle.

Do not book with more than one company.

Ask for the total price.  Including Broker / Agent Fee, Taxes, fuel surcharges, tolls etc.

COMMON QUESTIONS ASKED BY CUSTOMERS:

For detailed information, visit the FAQ page.