Tips When Booking Your Auto Transport

Tips when booking your car transport

When the Carrier shows up to pick up your car:

Be prepared. Ask him/her for their ID or business card. Ask to see the Bill of Lading. Please do not ignore this step.

This is the single most important document when transporting a vehicle. Please make sure your driver does a thorough vehicle inspection on pick-up and delivery. In the unlikely event of damage, it is this document that holds the key to satisfaction should we need to claim on the carrier’s insurance. We advise, if possible, to take pictures of the vehicle at pick up. The driver will be very careful around your vehicle, as he knows you have irrefutable proof of it’s condition. Please make sure you have a copy of the Bill of Lading.

Avoid cheap prices, they do not exist.

Our quote should fall in the middle to top of all the quotes you will receive. The ridiculously cheap quotes come from brokers very eager to get your credit card number right away. Your card will get charged right away. The broker gets his money and the car doesn’t get shipped because the carriers won’t accept cheap freight.

Be wary of guarantees and promises.

Trucks driving hundreds and thousands across the country are subject to delays caused by weather, breakdowns or other customers not being ready for the truck. Anyone giving you promises and guarantees is merely telling you what you want to hear to get the elusive credit card deposit.

Request the carrier’s information.

Proof of license and insurance from your broker. You want to know exactly who is contracted by the broker to transport your vehicle.

Do not book with more than one company.

If you do, you will create a bidding war where the opposing brokers will raise the price higher than the other company so they have the highest bid out to a carrier. This will artificially inflate your price.

Never give your credit card number up front and never sign a contract.

This will NOT be in your favor. Contracts often give the broker 30 days to ship your vehicle and should you wish to cancel, as the broker failed to perform, expect a cancelation fee.

DO NOT pay hidden fees.

Taxes and fuel surcharges, extra fees for insurance. THESE ARE REASONS TO EXTRACT MORE MONEY FROM THE CUSTOMER. They do not exist. Insurance is required by law and is standard for every auto transport carrier.

Common Questions Asked by Customers:

For even more and concise information, read the FAQ page as well.

HOW DOES ETS TRANSPORT LLC., HANDLE MY VEHICLE TRANSFER? 

ETS Transport LLC., is a broker/carrier. The United States Department of Transportation Federal Motor Carrier Safety Administration granted this authority. When our trucks are not available we operate as a broker and an agent for you the customer. Acting as a broker, we arrange for the transportation of your vehicle using one of our approved carrier partners, but we do not physically move your vehicle. As a broker, our responsibilities include assigning a carrier to your order, contacting you regarding pickup, monitoring the transfer, and verifying delivery your vehicle.

The carrier is responsible for your vehicle while in transit. The carrier and its drivers are licensed, insured and screened by ETS Transport LLC., If you have a problem or dispute with the transport carrier, contact the transport company immediately. As well as your Broker.

IS MY VEHICLE INSURED DURING THE TRANSPORTATION? 

Yes, your vehicle will be insured during transport, damage caused by the carrier negligence or equipment failure will be covered by the auto shipping or car transport truck. Auto shipping and car transport trucks by Federal law, carry a minimum of $1,000,000 public liability insurance. In addition, ETS Transport LLC., requires that each independent contractor’s insurance agency supplies us with a certificate of insurance naming ETS Transport LLC., as an additional insured or certificate holder. This certificate comes from the insurance agent’s office not from an independent contractor. The amount of cargo insurance depends on the size and type of their equipment. Any insurance deductible is paid by the independent contractor.

WHAT IS THE DIFFERENCE BETWEEN OPEN CAR CARRIER AND ENCLOSED CARRIER TRANSPORT? 

Open Car Carrier: Open transport means that your vehicle will be outdoors, on an open trailer, during transport and will be exposed to the elements. This is the most common and less expensive way to ship your vehicle. Other types of Open car carriers

Enclosed Car Carrier: Stores your vehicle inside the Car Carrier with the most protection available, away from outside forces and weather. There is a great advantage in transporting a vehicle in an enclosed carrier versus an open carrier, especially for luxury and high end vehicles. Sports cars are also transported in enclosed trucks, because of the low clearance level from the ground. When transported in enclosed, the vehicles are protected against heat, snow, heavy rain, hail and other acts of God. They are also protected against usual flying small rocks on the highways.

WILL ENCLOSED TRANSPORT COST MOR THAN OPEN TRANSPORT? 

Yes

OTHER FACTORS THAT AFFECT SHIPPING COSTS: 

Time of year, actual distance, time frame to do the transport, distance from major highway, running vs. non-running, length of vehicle, height of vehicle. Modifications: lift kits, oversized tires, spoilers, air dams.

HOW FAR IN ADVANCE SHOULD I SCHEDULE THE TRANSPORT OF MY VEHICLE? 

If possible it would be nice to have two-three weeks ahead of time to schedule your transport. But we also know that things happen and don’t always work out that way. We will work with you to meet your needs.

HOW LONG WILL MY TRANSPORT TAKE? 

0-500 MILES 1-2 DAYS

501-1,000 MILES 2-3 DAYS

1,001-1,500 MILES 3-5 DAYS

1,501-2,000 MILES 4-7 DAYS

2,000-2,500 MILES 7-10 DAYS

There are two major factors in determining how long your vehicle transport will take for delivery. First is the distance between pick-up and delivery. Typically, the longer the distance for the transport the longer it will take the driver to deliver the vehicle. In addition to the distance, the number of stops the driver will need to make will also play a factor in the delivery time. Unexpected delays can be caused by traffic conditions, weather conditions, and roadway conditions and rare mechanical problems can also add time to the delivery. There are State and Federal regulations that drivers must comply with. These regulations include restriction on the amount of daily drive time (11 hours) and weekly time the drivers can log as on duty driving. Additionally, the drivers are required to conduct daily truck safety inspections and do routine maintenance as needed.

DO I NEED TO BE PRESENT WHEN THE CAR IS PICKED UP OR DELIVERED? 

YES, you or somebody you have designated will need to be present at pick-up and delivery.

Depending on the location of pick-up and drop-off the driver will notify that person in advance so they can meet him. Usually 24 hours in advance. Then a closer two-hour window for drop off.

WHERE WILL MY CAR BE PICKED UP? 

ETS Transport, LLC. offers door-to-door service, which means the transport carrier will come to your house and put your vehicle on the truck in front of you. However, there are some circumstances that may prevent this. Some major cities have narrow roads and trucks can’t navigate on those roads. Auto transport trucks can be as long as 72 ft. long. If the truck can’t get to your house, generally the driver will contact you and ask to meet you in a nearby parking lot or a public place that the truck can fit in. Many cities also prohibit large trucks from going down roads (such as residential roads). This is generally the reason you may need to meet the carrier in a parking lot or someplace else that the truck can fit in.

WHAT TO EXPECT WHEN THE CARRIER SHOWS UP TO PICK UP YOUR CAR: 

Be prepared. Ask him/her for their ID or business card. Ask to see the Bill of Lading. Please do not ignore this step. This is the single most important document when transporting a vehicle. Please make sure your driver does a thorough vehicle inspection on pick-up and delivery. In the unlikely event of damage, it is this document that holds the key to satisfaction should we need to process a claim on the carrier’s insurance. We advise, if possible, to take pictures of the vehicle at pick up. The driver will be very careful around your vehicle, as he knows you have irrefutable proof of its condition. Please make sure you have a copy of the Bill of Lading.

The driver and you will walk around the car together and he will note any damage on the vehicle. He will write down the odometer reading, the VIN number and license plate number and state. This form is called a Bill of Lading. He will ask for your signature. This also allows them to move your vehicle across state line. The driver will also have the same Bill of Lading at the drop off destination. This is for the person on the other side of the transport to sign review and disclose damage (if any) and to sign for delivery.

After the Bill of Lading is complete and you are satisfied the driver will load your vehicle onto the trailer. Then he will secure the vehicle to the trailer with straps.

You are responsible for retaining a copy of the pre-ship Bill of Lading. These documents must be provided upon any request with any damage claim. When a vehicle is picked up and the conditions are not suitable to do a proper inspection (rain, snow, ice, dirt, oil, poor lighting, etc.) The Bill of Lading report will be marked as open for re-inspection. If the shipper or his agent does not allow sufficient time to complete the inspection then the vehicle will be shipped in AS-IS condition and ETS Transport LLC., will not be liable for any damages found at the time of delivery.

WILL MY VEHICLE STAY ON ONE TRUCK? 

Your vehicle will stay on one truck with the same driver for the duration of the trip unless something unforeseen happens to the original truck or driver (i.e.-a mechanical break-down, or illness)

WILL MY VEHICLE BE DRIVEN? 

Your vehicle will be driven by the transport driver to get it on and off the transport truck. The odometer readings should be noted at pick-up and delivery of the vehicle. Any discrepancies will be noted and signed off by the driver on the condition report/Bill of Lading.

HOW TO PREPARE VEHICLE FOR TRANSPORT: 

1. Please lower antennas, temporary antennas for cell phones, CB radios, ham radios should also be removed. Please remove and store in a protective sleeve highway bypass transponders. If not put in a secure sleeve these transponders may still detect your remote and charge your device.

2. Please remove any car covers (spare tire, grill covers)

3. Alarms should be turned off for transport. The drivers are not responsible for drained batteries resulting from an alarm that has not been turned off.

4. Please remove any racks that are not permanently attached to the car.

5. The vehicle must not have any signs of fluid leaks.

6. The battery must be secure.

7. The gas tank should have a minimum of 1/8 tank of fuel, but no more than . tank of fuel.

8. Please check your antifreeze levels if your car is going up north.

CAN I PUT HOUSEHOLD ITEMS IN THE VEHICLE? 

ETS Transport LLC., or the carrier will not knowingly transport vehicles containing personal or household items, as this is prohibited by Federal regulations. If such items are shipped unbeknown to ETS Transport LLC., or the assigned carrier, such items become the sole responsibility of the carrier. Any items left are subject to removal by the DOT at inspection stations and may result in the driver being fined up to $10,000.

CAN I PUT PERSONAL ITEMS IN THE VEHICLE? 

We prefer not to ship personal belongings inside a vehicle. Personal belongings that are inside the car at the time of transport are not insured. If you need to put personal items (not household items) you must limit your items to less than 100 lbs. These items

should be confined to the trunk. We do not recommend packing electronics, breakable items or items of great monetary or sentimental value. If you do decide to place objects inside the vehicle, please keep them light and out of sight. Please remember these items are not insured.

WHAT DOCUMENTS SHOULD NOT BE INSIDE THE VEHICLE? 

No important documents should be left inside the vehicle. e.g.: Original title and vehicle registration. Transferable documents, notarized or legal instruments, check books, cash, credit cards.

WHAT ITEMS CAN NEVER BE SHPPED IN A VEHICLE? 

UNDER NO CIRCUMSTANCES CAN THE VEHICLE CONTAIN: FIREARMS, HAZARDOUS MATIERIALS, ILLIGEAL SUBSTANCES, LIVE PLANTS OR ANIMALS, OR CONTRABAND.